Introduction
This Privacy Policy explains how Nova Travels and Tours collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all users who purchase or enquire about services through our website, offices, call centres, or other customer channels. By using our services, you consent to the practices described below.
Personal Information We Collect
- Full name and contact details
- Residential or mailing address
- Email address and phone number
- Passport, visa, and date of birth details
- Travel itineraries and booking information
- Payment and transaction details
- Frequent flyer or traveller numbers
How We Use Your Information
Your information is used to:
- Process and confirm travel bookings
- Provide customer support
- Communicate booking updates and travel notices
- Improve our services and user experience
- Meet legal and regulatory obligations
Website Usage & Cookies
We may collect anonymous technical data such as IP address, browser type, and session behaviour for analytics and performance purposes. Cookies do not store personally identifiable information.
Sharing of Information
Your personal information may be shared with third parties where necessary to provide travel services, including airlines, hotels, tour operators, insurers, payment processors, and visa authorities. We do not sell personal information.
Overseas Disclosure
Your information may be disclosed to overseas service providers as part of your travel arrangements. By using our services, you consent to this disclosure.
Marketing Communications
You may receive promotional emails or offers. You can opt out at any time using the unsubscribe link or by contacting us directly.
Data Security
We take reasonable steps to protect your data using secure systems, encryption, and trusted payment gateways. Information is retained only as long as necessary.
External Links
Our website may link to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
Legal Disclosure
We may disclose personal information where required by law or to protect the rights and safety of Nova Travels and Tours or others.
Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be published on our website.
Contact Us
If you have questions, access requests, or complaints, please contact:
- +61 2 9140 0204
- info@novatravelsandtours.com
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).