Terms & Conditions
Important additional information and terms applicable to all bookings made with Nova Travels and Tours.
You must not proceed with any booking unless you have read, understood, and agreed to these Terms & Conditions. Tickets and travel services are issued only after acceptance.
General Terms
- Most bookings are changeable subject to airline penalties and fare or tax differences.
- Some fares are non-changeable and non-refundable. Fare rules must be reviewed before payment.
- Nova Travels and Tours is not responsible for airline schedule changes or cancellations.
- A minimum service fee of AUD 75 per person may apply for airline-initiated changes.
- Passengers must reconfirm flights directly with the airline prior to departure.
- Special requests must be reconfirmed at least 72 hours before departure.
- Nova Travels and Tours is not responsible for missed connections on combination fares.
- Baggage allowance must be confirmed prior to travel.
1. Emergency 24/7 Support
Emergency support is available for urgent matters within 24 hours of departure or during travel.
Phone: +61 2 9140 0204
2. Travel Agent Role
Nova Travels and Tours acts solely as a travel agent arranging services on behalf of third-party suppliers. Liability rests with the service providers.
3. Passenger Name Accuracy
Passenger names must exactly match passport details. Amendments may result in fees or cancellation.
4. Price Flexibility
All fares are subject to availability and may change before ticket issuance.
5. Travel Insurance
Comprehensive travel insurance is strongly recommended.
6. Taxes & Charges
Government, airport, and airline taxes are payable by passengers and may be charged locally.
7. Passports, Visas & Health Requirements
Passengers are responsible for valid documentation, visas, and health requirements. Entry may be denied for non-compliance.
8. Credit Card Transactions
Chargebacks must be pursued with service providers. Any chargeback against Nova Travels and Tours may incur recovery costs.
9. Deposits
All deposits are non-refundable unless stated otherwise in writing.
10. Liability
To the extent permitted by Australian law, Nova Travels and Tours is not liable for delays, losses, or disruptions caused by external factors.
11. Governing Law
These terms are governed by the laws of Australia.
12. Airline Terms
Airline-specific fare rules and conditions apply in addition to these terms.